Insert the Powerbank into an empty slot at the "Keep in Touch" station until you hear a click. Wait for the app to display "Rental completed." If the rental is not completed, please contact support. To do this, open the app, tap the menu button (three horizontal lines), go to the "Support" section, and choose your preferred communication method.

Check if the indicator light on the returned powerbank is on:

• If the light is on, but the rental is still active, try pushing the powerbank further into the slot to ensure it is fully inserted.
• If the light is off, press the powerbank again to make sure it is properly placed.

If the issue persists, please contact our support team through the app. Tap the menu button (three horizontal lines), go to the "Support" section, and choose your preferred communication method.

According to our user agreement, the user is required to reimburse the cost of the power bank. To get more detailed information, use the "Return the powerbank" button in the active rental window. The rental window can be accessed by tapping the timer on the main screen.

Our service provides a free 5-minute period to check the power bank's functionality. If you notice any issues, please return the powerbank to the station. We would appreciate it if you could notify us via any available communication method so we can resolve the issue as quickly as possible.

The Powerbank is equipped with built-in Type-C, Micro USB, and iOS cables, located in slots on the front of the device. Simply pull out the required cable and connect it to your device.

If needed, you can also use your own Type-C cable to charge the Powerbank.