KEEP IN TOUCH POWERBANK RENTAL (SHARING) PAYMENT AND REFUND POLICY
These terms and conditions constitute the agreement (“Agreement”) between you (“User”) and KEEP IN TOUCH SELLING PRODUCTS & SERVICES BY AUTOMATIC VENDING MACHINES LLC and its affiliates (“we,” “us,” or “KEEP IN TOUCH”) regarding your use of the KEEP IN TOUCH powerbank sharing service (“Service”) in the United Arab Emirates. The agreement applies to our website https://www.kit-rent.com (“Website”) and the KEEP IN TOUCH mobile app (“App”) using operating systems such as iOS and Android (the Website and the App are collectively called the “Platform”).
1. RATES
Service rates vary and are solely determined by agreements with our landlords. Up-to-date rate information for each KEEP IN TOUCH location can be found by clicking on its pin in the mobile app. Information about the rate will also appear when you scan the QR code before renting a powerbank. A daily fee of 20 AED will be applied to the payment method on file until the powerbank is returned or payments accumulate to 620 AED, which is the purchase price of the powerbank. After this, the powerbank is considered the user's property and no further charges will apply.
2. PAYMENT OPTIONS
We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency).
3. DISPUTES
In the event of a dispute over a charge on your credit or debit card or your account, you should contact us at help@kit-rent.com as soon as you become aware of the disputed charge. Any purchase, dispute or claim arising out of or in connection with the Platform shall be governed and construed in accordance with the laws of the United Arab Emirates.
4. REFUNDS
If you were not able to start your order but were charged by our system, please contact us at help@kit-rent.com, via the app or at +971 4 576 0715, and we will issue a refund. Refunds will be done only through the Original Mode of Payment
Last Updated: 05 March 2025
CHARGES AND PAYMENT
1. RATES
Service rates vary and are solely determined by agreements with our landlords. Up-to-date rate information for each KEEP IN TOUCH location can be found by clicking on its pin in the mobile app. Information about the rate will also appear when you scan the QR code before renting a powerbank. A daily fee of 20 AED will be applied to the payment method on file until the powerbank is returned or payments accumulate to 620 AED, which is the purchase price of the powerbank. After this, the powerbank is considered the user's property and no further charges will apply.
2. PAYMENT OPTIONS
We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency).
3. DISPUTES
In the event of a dispute over a charge on your credit or debit card or your account, you should contact us at help@kit-rent.com as soon as you become aware of the disputed charge. Any purchase, dispute or claim arising out of or in connection with the Platform shall be governed and construed in accordance with the laws of the United Arab Emirates.
4. REFUNDS
If you were not able to start your order but were charged by our system, please contact us at help@kit-rent.com, via the app or at +971 4 576 0715, and we will issue a refund. Refunds will be done only through the Original Mode of Payment
Last Updated: 05 March 2025
Dubai, Arenco Offices DIP, bld. 3, off. 116
Dubai, Arenco Offices DIP, bld. 3, off. 116
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