KEEP IN TOUCH POWERBANK SHARING TERMS OF SERVICE GENERAL
This Agreement creates binding legal obligations on you. If you do not agree to any of the terms of this Agreement, please do not access the Platforms, use any of the services offered through the Platforms or register an account for such services.
1.1 These terms and conditions constitute the agreement (“Agreement”) between you (“User”) and KEEP IN TOUCH SELLING PRODUCTS & SERVICES BY AUTOMATIC VENDING MACHINES L.L.C. and our affiliates (“we,” “us,” or “KEEP IN TOUCH”) regarding your use of KEEP IN TOUCH powerbank sharing service (“Service”) in the United Arab Emirates, and applies to our website https://www.kit-rent.com (“Website”) and to the KEEP IN TOUCH application for mobile devices (“KEEP IN TOUCH App”) using operating systems such as IOS and Android (the Website and the KEEP IN TOUCH App are collectively called the “Platform”).
1.2 Your use of the Service is subject to this Agreement, our privacy policy (“Privacy Policy”), our personal data policy (“Personal Data Policy”) and our payment and refund policy (“Payment and Refund Policy”) which are located on the Platform. You agree to accept our Privacy Policy, Personal Data Policy and Payment and Refund Policy which constitute integral parts of this Agreement.
1.3 We reserve the right to modify the terms of this Agreement at any time. Such changes will become effective when we post the modified Agreement on the Platform. Each time you use the Platform or the Service, the then-current version of this Agreement will apply. If you use the Platform or the Service after a modification of this Agreement, you agree to be bound by the terms of this current version of the Agreement as modified.
1.4 This Agreement contains important information regarding your rights with respect to the Platform and the Service, including your relationship with us. Please read this Agreement carefully and review this Agreement regularly.
2. USER QUALIFICATION
You warrant and represent that:
(a) you are aged 18 years or over; and have the requisite mental and legal capacity to enter into this Agreement and use the Services.
(b) any information you submit to us when using the Service is accurate, complete, and current;
(c) your use of the Service does not violate any applicable law or regulation.
3. USER REGISTRATION
3.1 You shall register with the Platform through mobile phone verification or to become a registered user on the Platform. You acknowledge and agree that the information you provide during the user registration process is accurate and complete, and you shall promptly notify us of any changes to the information.
3.2 The user account (“Account”) you create following the registration process shall be personal to you. You may not transfer your Account to anyone else, nor permit or assist others to use the Service through your Account, except for those individuals or businesses that have been expressly authorized by us to create accounts on behalf of their employers or customers.
3.3 After successfully completing the User registration process, you may start using the Service through the Platform in accordance with this Agreement.
3.4 We reserve the right to suspend, deny or revoke your access to your Account, the Platform and/or the Service at any time and at our sole discretion. If you are suspended or have been denied or had your access revoked, you may lodge a user complaint to help@kit-rent.com
4. ACCOUNT SECURITY
4.1 You are responsible for the security of your Account including login information and password(s). Please ensure that you log out at the end of each session when using the Website and leave the Platform following the correct steps. If you disclose your Account information you may be responsible for any losses and consequences of such acts.
4.2 You shall be responsible for all the actions and results carried out under your Account (including, but not limited to, using KEEP IN TOUCH powerbanks (“KEEP IN TOUCH powerbanks”), returning KEEP IN TOUCH powerbanks, releasing information, disclosing information) whether the actions and results have caused any damage to yourself, us or a third party.
4.3 You must notify us via the Platform immediately if you become aware of any unauthorized use of your Account, or other situation that may cause theft or loss of your Account. Upon notice of unauthorized use, we will temporarily lock your Account, but you acknowledge that doing so takes a reasonable amount of time, and it will not be immediate.
4.4 Your Account may only be used by you and may not be shared with any other person. You agree:
(a) to keep your Account details private at all times;
(b) to keep the login verification code to your Account safe and confidential;
(c) not to transfer any part of your Account to anyone else; and
(d) to comply with all applicable laws and the terms and conditions in this Agreement in connection with your Account.
4.5 You shall be responsible for all actions and transactions made through your Account unless you have closed it or reported any misuse of your Account to us via the Platforform.
5. USING THE SERVICE
5.1 Using KEEP IN TOUCH service:
(a) You must first download the KEEP IN TOUCH app available in the App Store or Google Play. You’ll need to create or log into an KEEP IN TOUCH account, providing a valid mobile number and entering the one-time-passcode we send to that number.
(b) Approach the station and type in or scan the QR code in front of a station. This will release a power bank for you to use. If you’re seeking a station, explore the map in the KEEP IN TOUCH app.
(c) You must promptly notify KEEP IN TOUCH of any problem or issue with the battery via the KEEP IN TOUCH app or customer service email: help@kit-rent.com
(d) Subject to Clause 10.1 of this Agreement, if you proceed to use a KEEP IN TOUCH powerbank in circumstances where:
(i) you have been advised or otherwise informed;
(ii) it is visually apparent and/or
(iii) your inspection indicates, that such KEEP IN TOUCH powerbank is damaged, defective or otherwise unsuitable to be used, you will be solely responsible, and we will not be responsible for any damage or injury to your body or property or the body or property of any third party arising from the use of such KEEP IN TOUCH battery.
(e) You must use the KEEP IN TOUCH powerbank in a reasonable, considerate and lawful manner. You may not damage it or restrict others from using it, including, but not limited to, damaging, vandalizing, extinguishing or concealing the KEEP IN TOUCH powerbank, removing the cable or other conduct that prevents use of the KEEP IN TOUCH powerbank by others.
(f) You must return the KEEP IN TOUCH powerbank in the same condition in which it was rented. If the KEEP IN TOUCH powerbank is returned damaged or in a state of disrepair, then you will be charged a fee that is equal to the cost of repair.
(g) You may not hire out the KEEP IN TOUCH powerbank to anyone else, nor may you use the KEEP IN TOUCH powerbank for conducting any business activity.
(h) In addition to, and not intended to limit, any other restrictions inconnection with your use of the KEEP IN TOUCH powerbank, you may not:
(i) Modify, dismantle, write on, attach accessories to or otherwise alter or deface an KEEP IN TOUCH powerbank or any part of an KEEP IN TOUCH powerbank in any way, or use an KEEP IN TOUCH powerbank for any advertising or similar commercial purpose;
(ii) Allow others to use an KEEP IN TOUCH powerbank that you have checked out.
(k) In connection with your use of any KEEP IN TOUCH powerbank and the Platform, you represent and warrant, as of each time immediately before using any KEEP IN TOUCH powerbank that:
(i) you acknowledge that KEEP IN TOUCH does not guarantee that any KEEP IN TOUCH powerbank will be available at the time and in the place, you wish to use one, especially at times of high demand;
(ii) you acknowledge that KEEP IN TOUCH does not guarantee that you will be able to return the battery at all times once it has been rented, if all stations in the user’s vicinity are full of batteries. If this does occur, please contact support via the app.
(iii) KEEP IN TOUCH provides KEEP IN TOUCH powerbanks only as a convenience, and such rental availability is intended to be used only by those persons who are able and qualified to operate the KEEP IN TOUCH powerbank on their own and who have agreed to all of the terms of this Agreement.
5.2 KEEP IN TOUCH will not deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE
6. COMPLAINTS
6.1 In the event that at any time you have a complaint or dispute regarding the Service or the Platform you can notify us via the Platform or by sending an email to our customer service email at help@kit-rent.com
7. BREACH
7.1 You acknowledge and agree that in order to protect the rights and interests of other users of the Platform, we may take the following actions without notifying you in advance if we determine, in our sole and absolute discretion, that you have breached any of the terms of this Agreement:
(a) If your breach results in any loss, harm, expense, cost or diminution in value to us (including the cost of management time), we will deduct a corresponding amount from your Account balance to compensate for such loss according to the schedule of charges displayed on the KEEP IN TOUCH App;
(b) We may suspend your Account or permanently block you from using the Platform.
7.2 After any of the above actions is taken, we will text you a notification message. If you have any question regarding our handling of your violation, you may appeal to our customer service email at help@kit-rent.com
8. OWNERSHIP AND INTELLECTUAL PROPERTY
8.1 Your agreeing to this Agreement and becoming a User only entitles you to the Service in accordance with the terms and conditions set out in this Agreement. There is no other authorisation, cooperation, partnership or agency between you and us.
8.2 You acknowledge that all intellectual property rights in and to the Platform (including copyright, trademarks, trade names, logos, source and object codes) and relevant proprietary confidential information in the Platform is and shall remain the exclusive property of us or our licensors and nothing in this Agreement shall operate to transfer any intellectual property rights in and to the Platform or any other intellectual property rights owned by us or our licensors to you. You acknowledge and agree that, without the express written authorisation of the owner of such intellectual property rights, you may not use, modify, rent, let, sell, transmit or otherwise violate the above intellectual property rights (such as reverse engineering, decompiling).
8.3 The name and logos of KEEP IN TOUCH are trademarks and trade names of ours and may not be duplicated, imitated or used in whole or in part without our prior written approval. In addition, you acknowledge and agree that all pages, text, graphics, images, button icons and scripts on the Platform form are owned by us and you shall not, or cause any third party to, duplicate, imitate or use in whole or in part without our prior written approval.
8.4 We grant you a limited, royalty-free, non-exclusive, personal, revocable and non-transferable, license to download and use the KEEP IN TOUCH App for your own personal, non-commercial purposes, subject to your compliance with this Agreement. You may use the KEEP IN TOUCH App and our Service only as permitted by this Agreement.
8.5 You agree that we may access, store and use any information that you provide so long as we comply with the terms of the Privacy Policy and your privacy settings. During the applicable copyright protection period, you hereby grant us and our affiliates a royalty-free license to use such information by means that include storage, usage, duplication, revision, editing, publication, exhibition, translation and dissemination, or include such information in other works using mediums currently known or to be developed in the future. Such use license shall be global, non-exclusive, transferable and sub-licensable and permit the use without the consent of you or any other person or the need to notify you or any other person, so long as the following conditions are met:
(a) You may terminate your license by deleting certain content you have provided or closing your account on the Platform, unless it takes some time to remove the content from the backup system and other systems.
(b) We will not use your content to advertise other products and services (including sponsored content) without your consent.
(c) We shall obtain your consent if we intend to grant others the right to release your content outside the Platform.
(d) We may edit your content and adjust its format (such as translating it, modifying the font, layout or file name or removing metadata), but we will not modify its meaning.
(e) With regard to any suggestion or other feedback about the Service you submit, you agree that we may (but are not obliged to) use and share such feedback for any purpose without any compensation to you.
9. INDEMNIFICATION
9.1 You agree, without limitation, to indemnify and hold KEEP IN TOUCH and its employees and agents harmless from any liability arising out of or in any way connected to your use of any KEEP IN TOUCH powerbank or the Platform caused by your acts, omissions or negligence.
9.2 You agree to indemnify and hold KEEP IN TOUCH and our associated parties jointly providing the Service with us, harmless from all liabilities, claims, losses, damages, expenses, costs (including legal fees incurred at trial, on appeal, or otherwise), debts, fines, penalties and charges, whether direct or indirect, including consequential, exemplary, incidental, special, punitive, lost profits, or otherwise that arise out of or relate to
(i) your misuse or inability to use the Platform, (ii) your misuse of any information on or from the Platform, (iii) any unauthorised access or alteration of your transmission or data in connection with the Platform, (iv) any prohibited or malicious action or inaction by you that disrupts the Platform or the Service.
9.3 If your conduct causes us to pay third parties’ claims, we may claim from you for all the losses after we undertake monetary and other obligations to third parties.
10. TERMINATION OF THIS AGREEMENT
10.1 User Termination. You may terminate this Agreement in any of the following ways:
(a) If you notify us via the Platform at any time that you wish to cease using the Service and the Platform;
(b) If you cease using the Service and the Platform and expressly reject any changes to this Agreement before such changes become effective.
10.2 Termination initiated by KEEP IN TOUCH. We may terminate this Agreement in any of the following ways:
(a) If you breach any of the terms of this Agreement;
(b) If you fail to pay any sums due under this Agreement within 7 days of the date due;
(c) If in our opinion your continued use of the Service or the Platform would be detrimental to the Service, the Platform or other users;
(e) If you expressly reject any changes to this Agreement notified to you from time to time.
10.3 Settlement after Termination
(a) Upon the termination of this Agreement, we shall still have the rights to make claims against you in accordance with this Agreement for any prior breaches by you or any outstanding financial obligations you may have.
11. COVENANTS AND PROHIBITIONS
11.1 Covenants. You shall ensure that your conduct is in compliance with the following requirements when you access or use the Service:
(a) Compliance with all the applicable laws, including but not limited to tort law, privacy laws, intellectual property laws, tax laws and regulatory requirements;
(b) Provision of accurate information and updating them in a timely manner;
(c) Using your real name, identity and other personal information in the personal data file;
(d) Using the Service in a civilized and proper manner.
11.2 Prohibitions. You covenant that you will not use the Platform to conduct any illegal activity or any of the following acts:
(a) Using the Platform when you do not have the legal capacity, or you are suspended from using the Service temporarily or permanently;
(b) Transferring your Account to any third party without our consent;
(c) Infringing others’ legal rights and interests in any way through the Platform, including collecting any other person’s login information or other personal information, using or attempting to use any other person’s account, harassing, insulting, threatening, coercing or hurting any other person, or sending any other person junk mails or other unwelcome messages or infringing any other persons’ intellectual property rights, etc.;
(d) Interfering or sabotaging the Platform, its server or its network, or creating unreasonable or inappropriate load on our server or system by any means, or conducting any activity that may result in breakdown, overloading or damages (including spreading worms, viruses, spywares, malwares or other destructive codes) or implanting content or codes on user browsers or devices, or altering or disturbing the render effects or display of our website on the user browser or device by other means, or uploading viruses or other malicious codes;
(e) Without legal authorisation, using techniques on purpose to intercept, tamper, steal, record, visit, collect, store, use, spread, disclose or delete information that you are not authorised to access from the Platform, such as other users’ personal information, content or data relating to competitive services (determined at our discretion) or other confidential information which does not belong to you;
(f) Violating or evading any laws or any of our policies or rules or any decisions about your Account status;
(g) Taking any action to evade our technical and security measures;
(h) Infringing our intellectual property rights or other rights, including but not limited to using KEEP IN TOUCH or our other commercial logos in any commercial name, email or website, deleting any notification contained in our services on copyrights, trademarks or other ownership, damaging any of our patents, copyrights, proprietary technology, programs, software or data base information that we possess or legally use, through copying, disseminating, publicizing, decoding, partitioning or producing derivatives etc.;
(i) Without our explicit consent, implying or stating that you are an affiliate of the Platform or have any agency relationships with it.
(j) Without our permission, renting, leasing, lending, borrowing, trading, selling or reselling our services or other relevant information or data, or monetizing or commercializing any of our service functions;
(k) Deleting, shielding or hiding any advertisement in our services;
(l) Using automatic programs or other automatic methods to visit our service, adding or downloading address books or sending or redirecting messages;
(m) Duplicating, modifying or creating derivatives of the Platform or any other relevant technologies (except otherwise authorised by us), or monitoring the usability, performance or functions of our services for competition purposes, or participating in establishing frame, making mirror images or other activities of imitating the appearance of our website or functions, or changing, modifying, re-editing or altering our services, or changing, modifying or altering other websites in order to create a wrong impression that such websites are related to our services.
(n) Visiting our Service via web pages not expressly provided by us;
(o) Rewriting any security functions of our Services or the Platform;
(p) Assisting or encouraging any violation of this Agreement or our policies;
(q) using our Service and KEEP IN TOUCH powerbanks for any unlawful or illegal activity or which would be considered offensive and/or antisocial behavior; an
(r) Any other unlawful conduct detrimental to the Service and/or the Platform.
11.3 Although we impose standards for conduct on our users, we do not control or regulate our users’ conduct on the Platform. Therefore, we will not be responsible for any content or information disseminated or shared by the users on the Platform. If you believe that a user has violated the terms of this this Agreement or any of our policies, then please contact us. Although we try to maintain a safe environment, we are not responsible for the posts of any users and disclaim any liability for the conduct or content of any users. If you, under any circumstance, and without our authorisation, commit any prohibited act, or publicise or disseminate any prohibited information, you will be solely responsible for all related liabilities and risks.
Last Updated: 05 March 2025
1.1 These terms and conditions constitute the agreement (“Agreement”) between you (“User”) and KEEP IN TOUCH SELLING PRODUCTS & SERVICES BY AUTOMATIC VENDING MACHINES L.L.C. and our affiliates (“we,” “us,” or “KEEP IN TOUCH”) regarding your use of KEEP IN TOUCH powerbank sharing service (“Service”) in the United Arab Emirates, and applies to our website https://www.kit-rent.com (“Website”) and to the KEEP IN TOUCH application for mobile devices (“KEEP IN TOUCH App”) using operating systems such as IOS and Android (the Website and the KEEP IN TOUCH App are collectively called the “Platform”).
1.2 Your use of the Service is subject to this Agreement, our privacy policy (“Privacy Policy”), our personal data policy (“Personal Data Policy”) and our payment and refund policy (“Payment and Refund Policy”) which are located on the Platform. You agree to accept our Privacy Policy, Personal Data Policy and Payment and Refund Policy which constitute integral parts of this Agreement.
1.3 We reserve the right to modify the terms of this Agreement at any time. Such changes will become effective when we post the modified Agreement on the Platform. Each time you use the Platform or the Service, the then-current version of this Agreement will apply. If you use the Platform or the Service after a modification of this Agreement, you agree to be bound by the terms of this current version of the Agreement as modified.
1.4 This Agreement contains important information regarding your rights with respect to the Platform and the Service, including your relationship with us. Please read this Agreement carefully and review this Agreement regularly.
2. USER QUALIFICATION
You warrant and represent that:
(a) you are aged 18 years or over; and have the requisite mental and legal capacity to enter into this Agreement and use the Services.
(b) any information you submit to us when using the Service is accurate, complete, and current;
(c) your use of the Service does not violate any applicable law or regulation.
3. USER REGISTRATION
3.1 You shall register with the Platform through mobile phone verification or to become a registered user on the Platform. You acknowledge and agree that the information you provide during the user registration process is accurate and complete, and you shall promptly notify us of any changes to the information.
3.2 The user account (“Account”) you create following the registration process shall be personal to you. You may not transfer your Account to anyone else, nor permit or assist others to use the Service through your Account, except for those individuals or businesses that have been expressly authorized by us to create accounts on behalf of their employers or customers.
3.3 After successfully completing the User registration process, you may start using the Service through the Platform in accordance with this Agreement.
3.4 We reserve the right to suspend, deny or revoke your access to your Account, the Platform and/or the Service at any time and at our sole discretion. If you are suspended or have been denied or had your access revoked, you may lodge a user complaint to help@kit-rent.com
4. ACCOUNT SECURITY
4.1 You are responsible for the security of your Account including login information and password(s). Please ensure that you log out at the end of each session when using the Website and leave the Platform following the correct steps. If you disclose your Account information you may be responsible for any losses and consequences of such acts.
4.2 You shall be responsible for all the actions and results carried out under your Account (including, but not limited to, using KEEP IN TOUCH powerbanks (“KEEP IN TOUCH powerbanks”), returning KEEP IN TOUCH powerbanks, releasing information, disclosing information) whether the actions and results have caused any damage to yourself, us or a third party.
4.3 You must notify us via the Platform immediately if you become aware of any unauthorized use of your Account, or other situation that may cause theft or loss of your Account. Upon notice of unauthorized use, we will temporarily lock your Account, but you acknowledge that doing so takes a reasonable amount of time, and it will not be immediate.
4.4 Your Account may only be used by you and may not be shared with any other person. You agree:
(a) to keep your Account details private at all times;
(b) to keep the login verification code to your Account safe and confidential;
(c) not to transfer any part of your Account to anyone else; and
(d) to comply with all applicable laws and the terms and conditions in this Agreement in connection with your Account.
4.5 You shall be responsible for all actions and transactions made through your Account unless you have closed it or reported any misuse of your Account to us via the Platforform.
5. USING THE SERVICE
5.1 Using KEEP IN TOUCH service:
(a) You must first download the KEEP IN TOUCH app available in the App Store or Google Play. You’ll need to create or log into an KEEP IN TOUCH account, providing a valid mobile number and entering the one-time-passcode we send to that number.
(b) Approach the station and type in or scan the QR code in front of a station. This will release a power bank for you to use. If you’re seeking a station, explore the map in the KEEP IN TOUCH app.
(c) You must promptly notify KEEP IN TOUCH of any problem or issue with the battery via the KEEP IN TOUCH app or customer service email: help@kit-rent.com
(d) Subject to Clause 10.1 of this Agreement, if you proceed to use a KEEP IN TOUCH powerbank in circumstances where:
(i) you have been advised or otherwise informed;
(ii) it is visually apparent and/or
(iii) your inspection indicates, that such KEEP IN TOUCH powerbank is damaged, defective or otherwise unsuitable to be used, you will be solely responsible, and we will not be responsible for any damage or injury to your body or property or the body or property of any third party arising from the use of such KEEP IN TOUCH battery.
(e) You must use the KEEP IN TOUCH powerbank in a reasonable, considerate and lawful manner. You may not damage it or restrict others from using it, including, but not limited to, damaging, vandalizing, extinguishing or concealing the KEEP IN TOUCH powerbank, removing the cable or other conduct that prevents use of the KEEP IN TOUCH powerbank by others.
(f) You must return the KEEP IN TOUCH powerbank in the same condition in which it was rented. If the KEEP IN TOUCH powerbank is returned damaged or in a state of disrepair, then you will be charged a fee that is equal to the cost of repair.
(g) You may not hire out the KEEP IN TOUCH powerbank to anyone else, nor may you use the KEEP IN TOUCH powerbank for conducting any business activity.
(h) In addition to, and not intended to limit, any other restrictions inconnection with your use of the KEEP IN TOUCH powerbank, you may not:
(i) Modify, dismantle, write on, attach accessories to or otherwise alter or deface an KEEP IN TOUCH powerbank or any part of an KEEP IN TOUCH powerbank in any way, or use an KEEP IN TOUCH powerbank for any advertising or similar commercial purpose;
(ii) Allow others to use an KEEP IN TOUCH powerbank that you have checked out.
(k) In connection with your use of any KEEP IN TOUCH powerbank and the Platform, you represent and warrant, as of each time immediately before using any KEEP IN TOUCH powerbank that:
(i) you acknowledge that KEEP IN TOUCH does not guarantee that any KEEP IN TOUCH powerbank will be available at the time and in the place, you wish to use one, especially at times of high demand;
(ii) you acknowledge that KEEP IN TOUCH does not guarantee that you will be able to return the battery at all times once it has been rented, if all stations in the user’s vicinity are full of batteries. If this does occur, please contact support via the app.
(iii) KEEP IN TOUCH provides KEEP IN TOUCH powerbanks only as a convenience, and such rental availability is intended to be used only by those persons who are able and qualified to operate the KEEP IN TOUCH powerbank on their own and who have agreed to all of the terms of this Agreement.
5.2 KEEP IN TOUCH will not deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE
6. COMPLAINTS
6.1 In the event that at any time you have a complaint or dispute regarding the Service or the Platform you can notify us via the Platform or by sending an email to our customer service email at help@kit-rent.com
7. BREACH
7.1 You acknowledge and agree that in order to protect the rights and interests of other users of the Platform, we may take the following actions without notifying you in advance if we determine, in our sole and absolute discretion, that you have breached any of the terms of this Agreement:
(a) If your breach results in any loss, harm, expense, cost or diminution in value to us (including the cost of management time), we will deduct a corresponding amount from your Account balance to compensate for such loss according to the schedule of charges displayed on the KEEP IN TOUCH App;
(b) We may suspend your Account or permanently block you from using the Platform.
7.2 After any of the above actions is taken, we will text you a notification message. If you have any question regarding our handling of your violation, you may appeal to our customer service email at help@kit-rent.com
8. OWNERSHIP AND INTELLECTUAL PROPERTY
8.1 Your agreeing to this Agreement and becoming a User only entitles you to the Service in accordance with the terms and conditions set out in this Agreement. There is no other authorisation, cooperation, partnership or agency between you and us.
8.2 You acknowledge that all intellectual property rights in and to the Platform (including copyright, trademarks, trade names, logos, source and object codes) and relevant proprietary confidential information in the Platform is and shall remain the exclusive property of us or our licensors and nothing in this Agreement shall operate to transfer any intellectual property rights in and to the Platform or any other intellectual property rights owned by us or our licensors to you. You acknowledge and agree that, without the express written authorisation of the owner of such intellectual property rights, you may not use, modify, rent, let, sell, transmit or otherwise violate the above intellectual property rights (such as reverse engineering, decompiling).
8.3 The name and logos of KEEP IN TOUCH are trademarks and trade names of ours and may not be duplicated, imitated or used in whole or in part without our prior written approval. In addition, you acknowledge and agree that all pages, text, graphics, images, button icons and scripts on the Platform form are owned by us and you shall not, or cause any third party to, duplicate, imitate or use in whole or in part without our prior written approval.
8.4 We grant you a limited, royalty-free, non-exclusive, personal, revocable and non-transferable, license to download and use the KEEP IN TOUCH App for your own personal, non-commercial purposes, subject to your compliance with this Agreement. You may use the KEEP IN TOUCH App and our Service only as permitted by this Agreement.
8.5 You agree that we may access, store and use any information that you provide so long as we comply with the terms of the Privacy Policy and your privacy settings. During the applicable copyright protection period, you hereby grant us and our affiliates a royalty-free license to use such information by means that include storage, usage, duplication, revision, editing, publication, exhibition, translation and dissemination, or include such information in other works using mediums currently known or to be developed in the future. Such use license shall be global, non-exclusive, transferable and sub-licensable and permit the use without the consent of you or any other person or the need to notify you or any other person, so long as the following conditions are met:
(a) You may terminate your license by deleting certain content you have provided or closing your account on the Platform, unless it takes some time to remove the content from the backup system and other systems.
(b) We will not use your content to advertise other products and services (including sponsored content) without your consent.
(c) We shall obtain your consent if we intend to grant others the right to release your content outside the Platform.
(d) We may edit your content and adjust its format (such as translating it, modifying the font, layout or file name or removing metadata), but we will not modify its meaning.
(e) With regard to any suggestion or other feedback about the Service you submit, you agree that we may (but are not obliged to) use and share such feedback for any purpose without any compensation to you.
9. INDEMNIFICATION
9.1 You agree, without limitation, to indemnify and hold KEEP IN TOUCH and its employees and agents harmless from any liability arising out of or in any way connected to your use of any KEEP IN TOUCH powerbank or the Platform caused by your acts, omissions or negligence.
9.2 You agree to indemnify and hold KEEP IN TOUCH and our associated parties jointly providing the Service with us, harmless from all liabilities, claims, losses, damages, expenses, costs (including legal fees incurred at trial, on appeal, or otherwise), debts, fines, penalties and charges, whether direct or indirect, including consequential, exemplary, incidental, special, punitive, lost profits, or otherwise that arise out of or relate to
(i) your misuse or inability to use the Platform, (ii) your misuse of any information on or from the Platform, (iii) any unauthorised access or alteration of your transmission or data in connection with the Platform, (iv) any prohibited or malicious action or inaction by you that disrupts the Platform or the Service.
9.3 If your conduct causes us to pay third parties’ claims, we may claim from you for all the losses after we undertake monetary and other obligations to third parties.
10. TERMINATION OF THIS AGREEMENT
10.1 User Termination. You may terminate this Agreement in any of the following ways:
(a) If you notify us via the Platform at any time that you wish to cease using the Service and the Platform;
(b) If you cease using the Service and the Platform and expressly reject any changes to this Agreement before such changes become effective.
10.2 Termination initiated by KEEP IN TOUCH. We may terminate this Agreement in any of the following ways:
(a) If you breach any of the terms of this Agreement;
(b) If you fail to pay any sums due under this Agreement within 7 days of the date due;
(c) If in our opinion your continued use of the Service or the Platform would be detrimental to the Service, the Platform or other users;
(e) If you expressly reject any changes to this Agreement notified to you from time to time.
10.3 Settlement after Termination
(a) Upon the termination of this Agreement, we shall still have the rights to make claims against you in accordance with this Agreement for any prior breaches by you or any outstanding financial obligations you may have.
11. COVENANTS AND PROHIBITIONS
11.1 Covenants. You shall ensure that your conduct is in compliance with the following requirements when you access or use the Service:
(a) Compliance with all the applicable laws, including but not limited to tort law, privacy laws, intellectual property laws, tax laws and regulatory requirements;
(b) Provision of accurate information and updating them in a timely manner;
(c) Using your real name, identity and other personal information in the personal data file;
(d) Using the Service in a civilized and proper manner.
11.2 Prohibitions. You covenant that you will not use the Platform to conduct any illegal activity or any of the following acts:
(a) Using the Platform when you do not have the legal capacity, or you are suspended from using the Service temporarily or permanently;
(b) Transferring your Account to any third party without our consent;
(c) Infringing others’ legal rights and interests in any way through the Platform, including collecting any other person’s login information or other personal information, using or attempting to use any other person’s account, harassing, insulting, threatening, coercing or hurting any other person, or sending any other person junk mails or other unwelcome messages or infringing any other persons’ intellectual property rights, etc.;
(d) Interfering or sabotaging the Platform, its server or its network, or creating unreasonable or inappropriate load on our server or system by any means, or conducting any activity that may result in breakdown, overloading or damages (including spreading worms, viruses, spywares, malwares or other destructive codes) or implanting content or codes on user browsers or devices, or altering or disturbing the render effects or display of our website on the user browser or device by other means, or uploading viruses or other malicious codes;
(e) Without legal authorisation, using techniques on purpose to intercept, tamper, steal, record, visit, collect, store, use, spread, disclose or delete information that you are not authorised to access from the Platform, such as other users’ personal information, content or data relating to competitive services (determined at our discretion) or other confidential information which does not belong to you;
(f) Violating or evading any laws or any of our policies or rules or any decisions about your Account status;
(g) Taking any action to evade our technical and security measures;
(h) Infringing our intellectual property rights or other rights, including but not limited to using KEEP IN TOUCH or our other commercial logos in any commercial name, email or website, deleting any notification contained in our services on copyrights, trademarks or other ownership, damaging any of our patents, copyrights, proprietary technology, programs, software or data base information that we possess or legally use, through copying, disseminating, publicizing, decoding, partitioning or producing derivatives etc.;
(i) Without our explicit consent, implying or stating that you are an affiliate of the Platform or have any agency relationships with it.
(j) Without our permission, renting, leasing, lending, borrowing, trading, selling or reselling our services or other relevant information or data, or monetizing or commercializing any of our service functions;
(k) Deleting, shielding or hiding any advertisement in our services;
(l) Using automatic programs or other automatic methods to visit our service, adding or downloading address books or sending or redirecting messages;
(m) Duplicating, modifying or creating derivatives of the Platform or any other relevant technologies (except otherwise authorised by us), or monitoring the usability, performance or functions of our services for competition purposes, or participating in establishing frame, making mirror images or other activities of imitating the appearance of our website or functions, or changing, modifying, re-editing or altering our services, or changing, modifying or altering other websites in order to create a wrong impression that such websites are related to our services.
(n) Visiting our Service via web pages not expressly provided by us;
(o) Rewriting any security functions of our Services or the Platform;
(p) Assisting or encouraging any violation of this Agreement or our policies;
(q) using our Service and KEEP IN TOUCH powerbanks for any unlawful or illegal activity or which would be considered offensive and/or antisocial behavior; an
(r) Any other unlawful conduct detrimental to the Service and/or the Platform.
11.3 Although we impose standards for conduct on our users, we do not control or regulate our users’ conduct on the Platform. Therefore, we will not be responsible for any content or information disseminated or shared by the users on the Platform. If you believe that a user has violated the terms of this this Agreement or any of our policies, then please contact us. Although we try to maintain a safe environment, we are not responsible for the posts of any users and disclaim any liability for the conduct or content of any users. If you, under any circumstance, and without our authorisation, commit any prohibited act, or publicise or disseminate any prohibited information, you will be solely responsible for all related liabilities and risks.
Last Updated: 05 March 2025
Dubai, Arenco Offices DIP, bld. 3, off. 116
Dubai, Arenco Offices DIP, bld. 3, off. 116
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